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BAT Notification and Security Warnings

BAT notifications about One Time Password products

Click here for the public announcement issued by Banks Association of Turkey (BAT) on December 2, 2009.

Important Security Warnings for All Banking Channels

I.Rule

Consistently follow your bank's notifications on the use and security of their products.

II. Rule

Regardless of the banking channel, if you are unsure of or have any questions about any security issues, please contact your bank.

III. Rule

Your ID is an important document. Therefore, please do not store a scanned copy of your ID in your computer. Please do not put a photocopy of your ID in an unsecure place. Pay very close attention when storing your personal information. In you suspect any security violation, take the necessary security measures.

  • Your Internet passwords are the key to accessing your online account information. Do not write down your passwords anywhere and do not store your passwords in your computer or your browser.
  • Do not make Internet banking transactions on unsecure computers or on computers that do not belong to you.
  • Banks never request your personal information by e-mail. Therefore, do not reply to e-mails that ask you for your personal information. Do not send your personal information by email. Please notify your bank immediately in such instances.
  • Do not click on links in e-mails sent to you by unfamiliar persons or institutions. Likewise, do not download any attachments to the e-mails on your computer.
  • Write down the address of the Web site you want to access through your browser.
  • Do not use unlicensed or copied software on your computer.
  • Use updated versions of your computer's operating system.
  • Install antivirus, anti-spyware, and firewall software programs on your computer and update them regularly.
  • Antivirus programs protect you against viruses or similar software. Viruses can steal your data and cause damage to your computer.
  • Firewalls are part of your computer system that protect your computer and data against threats on the Internet.
  • Use the products compatible with the security measures that your bank offers and adjust your Internet banking security settings according to your needs and use.
  • Your WAP banking password is the key to accessing your online account information. Do not write down your password anywhere and do not store your password in your computer, your mobile phone or your browser.
  • Do not use predictable passwords such as your name, date of birth, phone number, or other personal information. Secure your personal information or contact information in your computer.
  • Do not perform WAP banking transactions on unsecure computers or computers that do not belong to you.
  • Banks never request your personal information by e-mail. Therefore, do not reply to e-mails that ask you for your personal information. Do not send your personal information by e-mail. Please notify your bank immediately in such instances.
  • Do not click on links in e-mails sent to you by unfamiliar persons or institutions. Likewise, do not download any attachments to these e-mails on your computer.
  • Write down the address of the Web site you want to access through your WAP Internet browser.
  • Do not use unlicensed or copied software on your computer.
  • Use updated versions of your computer's operating system.
  • Install antivirus, anti-spyware, and firewall software programs on your computer and update them regularly.
  • Before downloading files or applications sent by third parties, make sure these files are secure. Viruses or similar harmful software may sneak into your computer through these e-mails. Viruses can steal your data and cause damage to your computer.
  • Do not connect to unsecure networks through your computer.
  • Use the products compatible with the security measures your bank offers and adjust your WAP banking security settings according to your needs and use.
  • Your telephone banking password is the key to accessing your account information. Do not write down your password anywhere and do not store your password in your computer. Do not use predictable passwords such as your name, date of birth, phone number, or other personal information.
  • Telephone passwords must be entered on the telephone. Telephone banking personnel do not request your passwords verbally. Never give out your password information whether asked verbally or in writing to do so. End the call and notify your bank immediately.
  • When using public telephones, dial the number yourself. Be sure to dial the right number.
  • Make sure the transaction passwords you dial are not stored in the telephone's memory.
  • Make sure you are not watched or listened to by suspicious people around you while making phone calls. Speak in a tone of voice only audible to banking personnel.
  • Innocent-looking, yet ill-intentioned people may offer you help by giving out their own telephone numbers. These types of people may pretend to be banking personnel and attempt to get your personal information like your password, date of birth, mother's maiden name, among other types of information. They may even be able to store your password in their high-tech mobile phones or even save a voice record of the call.
  • Do not write down your passwords on your ATM cards or carry the passwords on you. Do not use predictable passwords such as your name, date of birth, phone number, or other personal information. Do not share your passwords with anyone, not even with banking personnel.
  • If there is anything unusual about the ATM that causes suspicion such as an unusual device installed, do not perform any transaction and notify your bank immediately.
  • Pay attention to your surroundings while performing ATM transactions. Make sure there are no suspicious people around you.
  • Prevent anyone from seeing your password. Hide your password in your hand. If you see someone looking at your password, do not perform any transaction.
  • Stand close to the ATM to withdraw cash.
  • Leave the ATM after you secure your money.
  • Be cautious of people who want to help you if your card is stuck or blocked. Innocent-looking, yet ill-intentioned people may tell you that your card will be cancelled if you enter your password again. They may even offer to let you use their mobile phones so that you can notify the bank to obtain your password. Do not ask unsuspecting people for help. Notify your bank immediately with your mobile phone or with the closest and most secure telephone.